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Products and Services

Technical Support - on the phone

Drawing on one of the most comprehensive gadget databases in the world, which we have collated over our 10 years of talking tech.

We can solve 98 percent of customer queries on the first call.

Returns Prevention / Management

We lower returns. Proven fact. We can tailor a bespoke programme to lower the returns in your business. We can authorise any faulty returns for you having carried out a diagnosis with the customer on the phone, and we can deal with the replacement being despatched to the customers.

We can even collect the faulty goods, test them and find the fault for you. Most importantly we can give you the facts about what is going wrong.

TO FIND OUT HOW TO LOWER YOUR RETURNS...

Product Simulators / Interactive Guides

We build online interactive guides which bring products alive on the web.

Very powerful as a pre-sales tool or indeed for call centre operators.

Some examples of our simulators: Argos Product Simulator Eircom Product Simulator EE Product Simulator O2 Telephonica Simulator

Brand Defence/ Social Media

The dramatic growth in online social media has fast become a way for customers to interact with retailers both positively and negatively with the click of a button. We have developed solutions for the ongoing monitoring of social media that quickly addresses and responds to negative comments, feedback and scores relating to devices people have purchased

Product Testing

We can ensure your product WORKS WELL in the hands of the consumer. We can make sure your product WORKS WELL with the other products in its marketplace that it is meant to works with, and we can make sure you instructions and the way you communicate them are first class. Whether pre-launch testing, app testing or Bluetooth® testing TMTI can carry out this for you.