About Us - TMTI.net

What makes us who we are?

In 2003, TMTI (Talk Me Through It) started as a support solution for one of the biggest mobile phone providers in the UK, quickly taking on tech support for many other mobile brands in the country.

Our success in improving our clients’ customer relationships has continued to increase, helping to expand our platform to where we are now.

With our experience and expertise, we have developed flexible solutions that can be tailored to your exact business needs. Using just one or combining our products will help you reduce your returns, limit your waste, improve your customer relationships, and increase brand loyalty.

Our vision

To deliver economic and social value through understanding your customer product experience.

We have set out a vision for TMTI without an absolute finish line. We love to learn and enjoy turning data into wisdom and action.

The information we collect is used to educate people on using their products fully and prevent unnecessary returns. We use our knowledge to support all our clients. Both retailers and manufacturers can gain valuable learning through TMTI’s customer interactions. This data helps to create economic and social value at multiple steps in the product journey.

Something as simple as failing to turn on the power for a new washing machine can have a considerable impact.

Customers become frustrated, reputations can become damaged, and overall carbon footprint increases when collecting a product for return or sending an engineer.

A fault-free product is returned, and the probability of negative feedback is raised. The product may then need to be tested, repackaged and/or recycled – all of which has an additional environmental and financial cost.

Talking a customer through how to use their product, or making resources available online to help with common faults, can deliver a sizeable benefit.

TMTI - A brief history

2003

TMTI is born

We launch with Returns Prevention & Management schemes for retailers and manufacturers.

2003

Technical Support

Technical Support Launched

Over the phone technical support service launches for handset manufacturers and mobile network providers.

2004

Bluetooth Services

Compatibility Testing

New service added to provide manufacturers with Bluetooth compatibility testing for in-car systems and mobile phone headsets.

2007

Support Helpline / Email

Over the phone and email Helpline Services

Established and growing towards 40,000 members within the first year of launch.

Email support channel added to TMTI services.

2009

Laptop Support

Laptop Support - RDA

Providing remote desktop access support tools for clients.

2009

Interactive guides

Enhanced online support

Innovative online tools enhaced for mobile phones and other consumer electronic devices. Tailored content embedded directly into client support pages.

2009

Video Support

Web Video Services Launched

Launch of our web video support services.

Film, animation, motion graphics and interactive content for corporate and promotional videos aw well as technical support videos.

2011

Application Development

Mobile Apps Team Launch

Early adopters of app development in the UK. Creating award winning apps for major corporate clients, private speculator’s and NGO’s.

2011

Online Services

Online Support

Bespoke online tools to help both individuals and companies with technical support and self help guides. Early adopters of self service online tools.

2012

Chat services

Chat support service offered

Increase in support services through online channels and liveChat, providing further support options to our suite.

2019

SMTI

Phone support with extras!

SMTI - Show Me The Issue - is launched.

Over the phone returns support with additional photo sharing capability, to provide us with validation of product faults.

2020

White Goods Launches

White Goods Support

Company expands it range of supported products to include white goods for high street and online retailers. Immediate results pointing to significant cost savings through a reduction in unnecessary returns.

2022

Furniture

Product Range Extended

Further expansion to our range of supported products. We began Furniture support and returns management for a major UK retailer.