Welcome to our blog. Interesting insights into the world of product support. Where we write about the things our company cares about.
Battling Fraudulent Returns When one of our clients reported a spike in fraudulent returns of certain products and knowing our curious nature and desire to help, they asked us for a solution. Our team was eager to take on this challenge and our solution has resulted in a 90% reduction
Turning challenges into opportunities In this blog post, we’ll explore how to make a profit from your returns or, in other words, how to monetise them. To understand the magnitude of the issue, let’s first delve into the staggering amount of waste ending up in UK landfills each year.
Spare parts are a great addition to your after-sales support. From small to large parts, they can quickly fix problems with ease. They are great for reducing returns, but that isn’t all. In this article we highlight the benefits of completing your after sales with spares for your business, your
We know that customer services is an essential part of your customer’s journey. This means having support available before, during, and after purchasing. Whilst a one size fits all approach is easy to adopt, it is not always appropriate. We believe customer service should always have a personal touch. In
Do you suffer from a high number of engineer call-outs? Are looking for a way to reduce this? Or are your engineer reports suggesting there isn’t a problem with a product, but perhaps a misdiagnosis? Soft support is an easy way to rectify this and help you to rethink engineer
Why invest in after-sales support? When a customer purchases a product, they want to be able to use it with ease. There will always be times when they need to ask questions for more information about the product or they encounter a problem that they aren’t sure how to resolve.