TMTI Limited (“we”, “our” and “us”) is committed to protecting and respecting your privacy and your personal data. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
We do not ask for personal information unless we need it. Our support services are typically provided on behalf of our clients, from whom you may have purchased a consumer electronics product and you will not be asked for information that is not relevant to the support services that you are enquiring about. The type of information we will ask for and how long we will keep it is as detailed below.
Your personal information is not shared with anyone except where we are required to do so to comply with the law, to protect our rights, or to provide you with extended services such as arranging a repair or the provision of spare parts. If we do need to share your details for any of these reasons you will be told who we will be sharing your details with.
Personal information may also include a recording of your telephone call to us where you have given us your consent. Call recordings are used only for the monitoring of the quality of our services and for our internal training processes. Call recording data will be retained for a period not exceeding three months.
Personal information is only retained on our servers to allow for the ongoing operation of one or more of our support services which you want to access. In any event, (unless stated otherwise elsewhere in this Policy document) your data is kept for a period not exceeding two years and then deleted.
We are registered on the Data Protection Register maintained by the Information Commissioner’s Office. Our registration number is Z7829531. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the General Data Protection Regulation (“GDPR”) and depending on the specific support services we are providing to you, we may be either of the Data Controller or the Data Processor in relation to information collected through the provision of our support services and the operation of our, or our partner’s websites where email submission forms or links may exist and be used by you.
References in this policy to “data or “information” includes “special categories of personal data” (also known as “sensitive personal data”) as defined in the GDPR where applicable.