As we move into 2026, TMTI remains focused on sustainable tech support, measurable waste reduction and stronger partnerships with manufacturers and retailers who share our commitment to a greener, smarter and more customer-driven future.
Sustainability is built into our day-to-day approach. In 2025 alone, our proactive technical support prevented over 116,000 unnecessary product returns, keeping devices in customers’ hands and out of landfill.
As 2026 begins, we’re carrying this work forward with a simple aim:
Extend product lifecycles, reduce avoidable waste and make customer support a driver of sustainability, not simply an afterthought.
What do we really mean by sustainable tech support?
Bottom line is we know that every prevented return is a win for the customer, the retailer and the planet. But, sustainable support goes beyond troubleshooting. It’s about:
- Guiding customers through effective lasting fixes and building their knowledge
- Identifying issues and trends before problems escalate
- Using smart data to reduce friction and frustration
- Keeping working products in use, not in return depots
Why retailer partnerships matter more than ever
Our impact grows when our partnerships grow. Retailers play a central role in ensuring customers feel supported from purchase to long-term use. When we work in partnership, we can:
- Empower customers
Customers feel confident, supported and less likely to return a product that’s working exactly as it should. - Strengthen brand loyalty
Seamless support builds trust. Trust builds repeat business. - Reduce waste across the supply chain
Less shipping, less repackaging, fewer replacements, fewer engineer callouts, reduced vehicle emissions and thousands of products saved from early disposal.
Building a greener, more efficient tech future
We plan to embrace 2026 as a milestone for smarter, more sustainable support. For us, this means doing even more of what works well – expanding our proactive care solutions, enhancing real-time customer support tools and supporting even more customers with the same high-quality service.
Our commitment remains:
Reducing even more unnecessary product waste, empowering retailers through our strong partnership and supporting customers sustainably.
The future of consumer tech isn’t just about innovation. It’s about making every device last, every interaction count and every partnership matter.
