Welcome to our blog. Interesting insights into the world of product support. Where we write about the things our company cares about.
We know that customer services is an essential part of your customer’s journey. This means having support available before, during, and after purchasing. Whilst a one size fits all approach is easy to adopt, it is not always appropriate. We believe customer service should always have a personal touch. In
Do you suffer from a high number of engineer call-outs? Are looking for a way to reduce this? Or are your engineer reports suggesting there isn’t a problem with a product, but perhaps a misdiagnosis? Soft support is an easy way to rectify this and help you to rethink engineer
Why invest in after-sales support? When a customer purchases a product, they want to be able to use it with ease. There will always be times when they need to ask questions for more information about the product or they encounter a problem that they aren’t sure how to resolve.
As organisations, we are familiar with the increased attention to e-waste and the pressure to reduce this. Whilst there are many ways to do this, it is key that it is done effectively and we understand why we need to work on this reduction. At TMTI, we understand the importance
Some customers may find technology to be overwhelming or may panic if something is not behaving the way they expected. In these scenarios, it is essential that your business has effective support routes that aid in reducing customer worries and enable customers to carry out actions comfortably. At TMTI, we